FAQ

1. Returns

You have 7 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused and in the same condition you received it.

The item must be in its original packaging.

Proof of purchase is required.

2. Non-Returnable Items

We do not accept returns for:

Sale or discounted items

Gift cards

Items that have been worn, washed, or damaged by the customer

3. Refunds

Once we receive and inspect your returned item, we will notify you by email.

If approved:

Your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to reflect in your account.

Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us within 7 days of receiving your order.

5. Return Shipping

Customers are responsible for paying return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please email us within 48 hours of delivery with:

Your order number

Clear photos of the item

We will resolve the issue as quickly as possible.